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Policies

All Sales Final

Products cannot be cancelled, returned or refunded after checkout

Any import duties and customs fees that may apply for international orders are the responsibility of the buyer. I cannot control these fees at all, if they happen. These charges may be collected by the company shipping the item to you, they are not additional shipping fees.

 

Due to shipping restrictions or high likelyhood of the package getting lost I cannot currently ship or can only ship upon special request to the following countries / regions, if I discover I can not ship to your address you will be fully refunded.

Afghanistan, Belarus, Bhutan, Brunei, Congo, Cuba, Central African Republic, East Timor, Federated States of Micronesia (Kosrae, Ponape, Yap, Truk), Fiji, Futuna, Ghana, Iran, Iraq, Israel, Ivory Coast, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Lebanon, Liberia, Myanmar, Nigeria, New Caledonia, Niue, North Korea, Palestine, Papua New Guinea, Russian Federation, Sierra Leone, South Sudan, Sudan, Syria, The Cook Islands, The Soloman Islands, Tonga, Tuvalu, Ukraine, Vanuatu, Wallis, Zimbabwe

If you are in one of the countries above and would like to place an order, please email me at arceoptryx @ gmail.com and i will let you know what can be done.

Estimated Delivery Times:
US: 5 to 10 Days
International: 1 week to 1 Month

Free Tracking is provided to these countries, if you would like tracking to country not listed please contact me.
Australia, Austria, Belgium, Brazil, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Giberaltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Span, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States of America, Vietnam


Missing Packages:
I cannot refund packages for anything that happens after I drop off the package to the post office as it is not within my control, please contact your mail carrier first before reaching out to me. Please keep in mind packages may get delayed sometimes.


Missing & Damaged Items:
If you recieve your package with items missing or damaged, please send me an email within one week of recieving your package with your order number and pictures of the damaged product (if applicable)